Privacy Policy

When you trust us with your personal data, we take our responsibility to protect it very seriously. We respect privacy, and your right to control your personal data. With that in mind, we want to be clear about the data Psychotherapy Resources collects and why.

The prime purpose of collecting your data is to provide you with services (“Services”) offered via our website (“Site”), whether that’s using our Site to find information, or for another reason. No matter how you use our Site, our aim is to allow you to interact with it as effortlessly as possible.

We do not and will not sell your data to third parties.

This privacy notice (“privacy notice”) explains how we will process any personal data we collect from you, or that you give to us. It’s relevant to anyone who uses our services, including but not limited to people using our services and professional associates. As data subjects, we refer to all these individuals as “customers”, “users”, “members” or “you” in this privacy notice.
Please read this Privacy Notice carefully to understand our views and practices regarding your personal data, and make sure you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of our Site, so if you do not accept and agree with it you must stop using our Site immediately.

Who we are

Under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data – known as General Data Protection Regulation (GDPR) – we need to provide you with certain information about us as a ‘data controller’.

We are Leone Centre Limited and are registered in the United Kingdom under company number 6908830, and our registered office and main trading address is situated at Studio 19 Hurlingham Studios, Ranelagh Gardens. London SW6 3PA

Our Data Compliance Manager can be contacted at contact@psychotherapyresources.com
We are registered with the ICO under registration number ZA215041

Our website address is: https://psychotherapyresources.com.

Information we collect automatically

 Whenever you visit our Site we may automatically collect the following information about you.

• IP addresses, cookies and similar technologies. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This information will be deleted after 3 months. We may obtain information about your general internet usage by using technology such as “cookies”, which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and our customers. They enable us:
  • understand visitor numbers;
  • to store information about a Public User’s preferences, and so allow us to customise our site according to a Public User’s interests and offer them goods or services in which we believe they will be interested;
  • to speed up your searches; and
  • to recognise you when you return to our site.
• To find out more about cookies, including how to control and disable them, please visit https://www.allaboutcookies.org.
  You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
• Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Site, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Site and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Site, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Notice.
• Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
  • You have given consent to the processing of your personal data for one or more specific purposes
  • Processing is necessary for the performance of a contract to which you are a party, or in order to take steps at the request of you prior to entering into a contract – for example, if you apply to join our associate team.
  • Processing is necessary for compliance with a legal obligation to which we are subject;
  • Processing is necessary to protect the vital interests of you or of another natural person;
  • Processing is in our legitimate interests or those of a third party, unless these interests are overridden by the fundamental rights and freedoms of the data subject (this will normally be you). For example, we rely on our legitimate interest basis to analyse and improve our Services and the content on our websites and apps, to send you information about our services, and to offer you suggestions about similar products and services that might interest you. We can use your personal information in this way because it is in our legitimate interests to provide you with relevant information when appropriate.
• In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you – such as combining your name with your geographic location or your history with us.
• If you fail to provide personal data. If you choose not to provide the personal information we request, you can still visit most areas of the Site but you may be unable to access certain options and services. You have the final decision on whether to proceed with any activity that requests personal information.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Retaining your information

We will retain your personal information for as long as our professional bodies deem it necessary and to enable you to use the Site, to provide Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business.

All personal information we retain will be subject to this Privacy Notice and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to contact@psychotherapyresources.com

Disclosing your information

We are allowed to disclose your information in the following cases:

• We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
• Everyone who uses our services will be provided with a confidentiality statement which clearly outlines our professional duty of care according to our professional bodies
• We can exchange information with others to protect against fraud or credit risks.
• In connection with legal proceedings (including prospective proceedings).

Third parties or publicly available sources

We contract with third parties to supply our Services to you on our behalf. We use a variety of third-party vendors, such as our partners and suppliers for payment processing, email communications, technical, advertising and marketing. In some cases, these third parties may require access to some or all of your data.

We only share the appropriate level of personal data to enable the supplier to provide their services. Where your data is required to be shared we will take all reasonable steps to ensure it is handled safely and securely and in accordance with our and the suppliers’ obligations under GDPR and the law.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Site. We have no control over how your data is collected, stored or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

For questions about third-party vendors, please send an email to contact@psychotherapyresources.com

What rights you have over your data

Under the GDPR, you have the right to control how your personal information is used in the following ways:

• You can ask for a copy of your personal data held by us, at no cost to you. However we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.
• You can ask us to correct any personal information that we hold about you, or inform us about any changes to your personal information
• You can request that your personal data be transferred to another person (data portability)
• You can ask to be informed of what data processing is taking place
• In certain situations, you can ask that we restrict processing of, or object to processing of, your personal data
• In certain situations, you can ask that we delete personal information that we hold about you.
• Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting contact@psychotherapyresources.com. We will respond to your request as soon as possible, but certainly within 30 days.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the UK supervisory authority – details of which are found in section 12 of this policy.

Where your data is stored

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Site. In addition, we limit access to your personal data to those employees, Psychotherapy Resources associates and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

How to contact us about this privacy notice

Our Data Compliance Manager is in charge of answering questions about this privacy notice or your requests to exercise your rights which are set out below. The Data Compliance Manager may be contacted at Leone Centre Ltd. Studio 19, Hurlingham Studios, Ranelagh Gardens, London. SW6 3PA or via email at contact@psychotherapyresources.com

You can contact us using these details for one or more of the following reasons:

• To ask us to fix information about you that is wrong or incomplete, or to delete personal information about you (the so-called “Right to be Forgotten”).
• To tell us you no longer agree to, that you object to, or that you wish to restrict us using information about you and ask us to stop.
• To tell us to stop using your personal information to tell you about products or services that may be of interest to you (direct marketing).
• A right of access, namely to ask us to provide you with a copy of all of the personal information that we have about you.
• To receive this information please write to the The Data Compliance Manager at Leone Centre Ltd. Studio 19, Hurlingham Studios, Ranelagh Gardens, London. SW6 3PA
• A “data portability” right, namely to obtain and reuse the information that you have provided to us for your own purposes across different services. You may ask for this information to be provided directly to you or directly to another organisation. We will provide the information in a machine readable format so that another organisation’s software can understand that information.

Sometimes we will not be able to stop using your personal information when you ask us to (e.g. where we need to use it because the law requires us to do so or we need to retain the information for regulatory purposes).

In other cases, if we stop using your personal information, we will not be able to provide our services to you.
We will tell you if we are unable to comply with your request, or how your request might impact you, when you contact us.

Complaints

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If you have any concerns about the way in which we are using your personal information, please contact our Data Compliance Manager in the first instance and we will endeavour to resolve your concern. Our Data Compliance Manager can be reached by emailing contact@psychotherapyresources.com or by post at the following address:
Data Compliance Manager. Leone Centre Ltd. Studio 19, Hurlingham Studios, Ranelagh Gardens, London. SW6 3PA

Although we encourage you to contact us if you have any concerns, you do also have the right to complain about how we treat your personal information to the Information Commissioner’s Office (“ICO”). The ICO can be contacted at:
ICO website: https://ico.org.uk/global/contact-us/